Modulate, the conversational voice intelligence company, today announced that VoiceVault, its real-time fraud detection solution for voice communications, is now available in AWS Marketplace. Modulate’s platform, including VoiceVault, is now fully compatible with Amazon Connect and enables contact centers to send live or recorded audio streams directly to Modulate’s platform, unlocking real-time detection of fraud, impersonation, harassment, and other high-risk interactions within customer conversations.
AWS customers will now have access to Modulate’s real-time, AI-driven fraud detection capabilities directly within AWS Marketplace. By integrating with Amazon Connect and launching in AWS Marketplace, Modulate is making its technology more accessible to organizations that rely on AWS infrastructure to power their communications.
Organizations can now securely route audio data from Amazon Connect to Modulate for analysis, receiving actionable fraud and risk signals in seconds. The integration supports both live and post-call analysis and can be deployed in as little as two hours, giving AWS customers a fast, low-friction way to enhance the security and integrity of their contact center phone lines.
“With the Modulate platform, our customers can stop fraud in its tracks, not after the fact, but right as it’s happening,” said Mike Pappas, CEO and Co-founder of Modulate. “Our sophistication in analyzing calls for any misbehavior, with VoiceVault’s focus on fraud, is already used by Fortune 500 companies to process millions of calls each month. With our simple integration to Amazon Connect, Modulate makes it easier than ever for our customers to benefit from our state-of-the-art insights to protect their customers, their people, and their bottom line.”
Voice communication channels like contact centers, customer service lines, and online voice chats have long been a weak link in fraud prevention. With the rise of deepfakes and real-time voice manipulation, threats are escalating fast. Modulate’s VoiceVault closes this gap by applying cutting-edge behavioral analysis, contextual awareness, and emotional intelligence to live conversations, helping companies identify suspicious activity as it unfolds and take immediate action to prevent losses.
For more information on Modulate and its conversational voice intelligence solutions, please visit the AWS Marketplace.
About Modulate
Modulate, founded by MIT alumni, builds AI-enabled conversational voice intelligence technology that combats online toxicity, fraud, and digital harms, elevating the health, safety, and trust of online communication. The Modulate platform empowers community teams at Fortune 500 companies and leading organizations like Activision, Riot Games, Rockstar, and Rec Room to protect their tens of millions of users by proactively creating safer, more trustworthy interactions across every voice channel.
Visit Modulate at modulate.ai to learn more, and follow Modulate on LinkedIn and BlueSky.
